Courtyard Cluj-Napoca Downtown - Cluj-Napoca

Serkan Atas

Ich war sehr zufrieden mit meinem Aufenthalt.

Die wichtigsten 2 Punkte:
- Das Zimmer war sehr sauber und angenehm
- Die Mitarbeiter waren alle sehr freundlich und hilfsbereit.

Mir gefiel das Layout des Hotels und die Atmosphäre auf den Fluren. Das Frühstück fand ich auch lecker und frisch (der Auberginensalat ist besonders lecker). Auch hier war das Personal freundlich und aufmerksam.

Die Lage ist auch sehr gut, sehr zentral. Mich stört es nicht, aber aus dem Fenster schaut man direkt auf den Friedhof.

Michael Bareiß

Sehr modernes Hotel. Leider kaum Ablagefläche im Zimmer.
Lichtschalter im Dunkeln sehr unpraktisch. Touchfläche mit vielen Funktionen nebeneinander… Ausblick auf den größten Friedhof der Stadt. Für die Autos gibt es eine Tiefgarage welche nur per Autoaufzug erreichbar ist. Gut für die Sicherheit aber Zeitaufwändig. Lage des Hotels ist sehr Zentral, Lärm von außerhalb ist kaum bemerkbar. Viele Restaurants in der Nähe

Benjamin Rüth

Wunderschönes, neues Hotel in Cluj. Die Mitarbeiter sind sehr professionell und halten die hohe Qualität von Marriott Courtyard ein. Die Klimaanlage im Zimmer funktioniert hervorragend. Das Frühstück ist Mega! Große Auswahl, alles frisch und tolle Auswahl. Die Bar im Hotel ist wunderschön, das Restaurant haben wir nicht getestet. Der Mitarbeiter im Empfang sind hilfsbereit, sehr professionell und immer freundlich. In wenigen Minuten kann man zu Fuß in die Innenstadt laufen und tolle Restaurants, und das Nachtleben entdecken.

Joe Wiesel

Tolles Frühstück, moderne Zimmer, Wasser und Süßes auf dem Zimmer. Komme gerne wieder.

Andrea Noemi Erdos

Fantastic hotel with friendly and helpful receptionists who made us feel welcome from the start. The central location is perfect for exploring the city on foot. The breakfast was outstanding, with excellent options for vegans and those who are gluten intolerant. We had a wonderful stay and will definitely return! Thank you<3

Eliot Salant

The location as others have commented, is great - very close to the Old Town yet still very quiet. I did not try the breakfast, which, at 23 euros was way too expensive.
The room was pretty standard and the bed was comfortable. My main complaint about the room was that there were no shelves in the closet to put clothes.

Diana Birtas

We stayed here twice already for a short city break and enjoyed it each time. The location is absolutely stunning, walking distance to most central places. Both the restaurant and breakfast place are great additions, truly delicious food and lovely staff!

The rooms are carefully designed with great taste, and everything is new which makes the stay more enjoyable.

The staff were very helpful and friendly throughout our stay, will surely come back!

Rosa

When we arrived, the mirror was already broken. We came from the airport for new years night and were exhausted. I didn't notice this until 30 minutes after check in. Just as I was about to unpack to take a shower (the bathroom comes before the bed so I didn't notice on time), I saw the broken mirror. My partner was outside smoking and came to our room since I messaged him we need to report this to the front desk. We did and he said he will see what he can do. Fine, we ask for a new room and got it.

We finished showering only to quickly have to put our clothes on. My hair not even fully dry, to hear the fire alarm go off. This was at 23:00. I wanted to get ready for the evening and go in the city so this was delayed. By the time they announced that it was a false alarm, we were with all our bags outside and I was just praying to god I would not catch a cold. The false alarm was caused by someone who was smoking indoors at the event held downstairs... Absurd. THIS IS NOT HOW YOU START NEW YEAR. Back to our room I had less than 30 minutes left to get ready. We were late to the city and had missed the big countdown. Upon checkout we mentioned those things to another employee from the front desk. The girl was friendly and realised that it wasn't our fault and tried her best to sort something out with her manager but to no result. The manager made sure we paid for a mirror that we didn't damage. He simply doesn't care and is more concerned with his money than clients... We also mentioned how the hotel room was freezing with airconditioning after the shower. Yet in the morning felt like the Sahara desert. Our throats were dry from all the heating that we had to open the window. The spare room we were given last minute was supposed to be a "street view" per the guy who checked us in... It was a view of the cemetery. Despite the girl at the checkout being friendly she kept insisting I didn't pay. I kept showing proof that I did on trip.com. She understood after not budging a few times that I'm not paying extra and my card had indeed been charged. All in all, a very bad experience. Ended up paying 100€ for the mirror and normally this was "discounted" for mentioning it? What about not letting an innocent customer pay to begin with? Very disappointing start of the new year and would stay far away unless you like disorganised hotels and a stressful environment instead of a relaxing getaway... Not recommended at all!

I have raised this concern with trip.com and they can’t get in touch with the hotel… Should also tell you something about their service… If it’s their own fault it’s all well…