OutDazl - Alderley Edge

Kate Jowitt

AVOID!!!

CONSIDER BEFORE BUYING JEWELLERY OR ACCESSORIES THEY WILL NOT ALLOW YOU TO RETURN EVEN IF THE PRODUCT IS FAULTY!!!

I bought my daughter a £75 pair of hoop earrings.

The first time and only time she tried to wear them she struggled as the butterfly backs were too tight. I helped her put the earring in but the backs were so tight due to effort and force it bent the piece of metal that went through the ear.

My daughter wore then most of the day and then couldn't take them out at her dads later as they were so tight and in the process made her ears bleed!!

I returned to the shop and spoke to the assistant who was empathetic and said leave it with her and she would contact the owner SALLY.

SALLY the owner sent me an email and said there was nothing she could do. I tried to explain that the earrings were returned damaged due to a product default but she wasn't interested. SALLY was v unhelpful and quite rude in her responses even quoting inaccurate information I had said when I tried to return the earrings and explain the issue.

Sadly I will not be shopping at OutDazl again as I felt the whole experience was handled poorly by the owner.

I am now out of pocket by £75 due to buying a pair of earrings that are not fit for purpose so have left with OutDazl.

Jewellery is OVER PRICED & POOR quality, I would recommend alternatively buying accessories from The Edit Boutique next door . Lovely pieces always in stock, of great quality and a fraction of the price compared to OutDazl.

Jacqueline Harrison

Perfect one stop shop for your holiday wardrobe… super friendly, knowledgeable staff who could not be more helpful! I received honest advice and helpful tips on what to wear on my recent holiday to The Maldives. I was so happy with my choices, and as advised by what felt like my personal shopper, the best outfits for every occasion! Thank you Outdazl ! ?

eDogs Joanne Spurr

I have 2 winter cardi-coats from this shop, bought 1 in 2021 and other 1 year later, both hand-made and suitable for indoor lounge wear or stylish outdoor wear, both great with Ugg boots. Great service in shop from the owner

C

Such a disappointing experience with this brand. Their collection is stunning- so many pieces I adore and would love to purchase. But sincerely have just had such a bad customer experience, won’t ever dabble again. 2 packages delivered on the same day. Unfortunately I was not home at the time, and so evidently the courier has left them somewhere / perhaps they were taken. Somewhat disinterested response from Outdazl when I ask them to help me locate. Just kept insisting that they have been delivered somewhere and to speak to the postman.
I then requested some information from them, so I could enter a claim with the courier- they won’t give me the required info. So it seems as though I am left without the items I ordered or any way to try for reimbursement. Will just chalk it down as a loss, but sincerely so disappointed and astounded with the lack of interest in helping me to find resolution.

Michele Knowles

Huge selection of gorgeous dresses and swimwear all in one shop. Great choice for your holiday wardrobe or that special event. Will definitely be coming back. Staff very helpful ?

James Dawkins

OutDazl are a great company who are very easy to work with, we would highly recommend them. Sally in particular has been very helpful and efficient.

Hilly Watkins

Excellent customer service, loved the dresses. I would not hesitate to use OutDazl again.

LiMay

Terrible customer service. My order was not delivered and so far no replacement has been offered nor have I received a refund. Very upset and unhappy customer. Avoid