Out&Back Outdoor - Denver, Colorado

Jennifer Trask

I found some good snowboard boots on their site on sale, so I was really excited when I purchased them online. I made the order on November 21st. I was understanding that the order might take time with Thanksgiving coming up, but when I heard they hadn't been shipped yet by December 2nd, I sent an email asking about it. I was told the order would be sent out in a few days. The following day, I was emailed by them saying they accidentally sold the boots I had ordered weeks ago now. It's nice that they sent me a 15% discount for future use, but I am still very unhappy with the experience. I wanted the boots I ordered.

Brynna Turnau

Your support team has been so responsive, personable and helpful. It really makes a difference and was the reason we decided to just buy again from you instead of going somewhere else. I can tell you really care about your customers and their experience. Fantastic job!

Lisa DeCourcy

This should be your first and last place to shop. Out&Back Outdoor truly exemplifies what it means to provide exceptional service, and I believe everyone should experience the same level of support that I did.

I’ve never encountered a situation where I was able to speak with a live person who genuinely wanted to help, rather than being transferred to another department or left waiting on hold.

They have amazing staff. They have made an impact on me and where I will be making my next purchases.

Anne Marie Jackson

Out&Back Outdoor is a fabulous establishment that provides top quality gear at VERY affordable prices. Being able to trade in my snow gear was so easy and the staff was very welcoming and informative with any questions I had. I have purchased many slightly used items that are in exquisite condition and plan to purchase more in the future. Black Friday sales are rolling at the moment, please take advantage of the deals!! Thank you so much!

Witty Thing

I had a problem with my order, but they promptly responded to my note, then quickly fixed the problem.

Stuff sometimes happens, but it’s refreshing to see a company put as much energy into customer service as it puts into sales.

Well done!

Tom Brennan

They'll say they don't have something a week after you placed an order, but then it remains on their website. Only now at a higher price. I don't really care about the price, but track your inventory... or just do the bin sales you've done in the past. If you don't have it, take it down from the website. Don't waste people's time browsing false listings.

If you send them an email they use an AI agent to respond to any emails from customers.

Chad Keller

Got in on a Black Friday deal. First order, didn’t know what to expect but they had Filson field pants that retail for $450 for $175 so I took a chance. Added a few other things and the order came in about a week. Only thing is the Filson pants were missing. I was upset because it was the only reason I placed the order. Made a few calls and emails and they sent the pants out. Everything was new and great quality.

Bin Ma

I bought a snowboard that the description said was unlabeled but new, but it come with a brand new board! And in its original packaging! Although the shipment was a little delayed because of the Black Friday, the staffs was very patient and kind! Will come back and buy next time！10/10！